Hopkinsville Electric System is resuming disconnection procedures for non-payment of bills effective November 16, but procedures are in place to help customers make up past due balances.
HES will continue to waive late fees until January 1, 2021 and customers with past due balances will be automatically enrolled in a six-month payment plan allowing them to catch up without experiencing an immediate disruption of service.
The payment plan will apply to all customers with past due balances including those enrolled in the Pay as you Go Program. More information can be found on the HES payment plan program at hop-electric.com
The Low-Income Home Energy Assistance Program is available to help qualifying households pay their energy bills. Customers can apply for LIHEAP by contacting Pennyrile Allied Community Services at 270-632-2313.